Telecommunications Hardware

- Manage orders with Local Exchange Carriers (LEC) and Competitive Local Exchange Carriers (CLEC)
- Determine circuit capacity required for a facility
- Order PRI circuits from a LEC or CLEC with proper specifications to connect to the phone equipment
- Order and connect POTS lines to phone systems, alarm systems and other equipment
- Make channel assignments on SONET ring for customer provided access, if required (see SONET in Network section)
- Manage and develop upgrades to phone systems
Administer phone systems, including:
- Add lines, PRI circuits, digital and analog extensions, voice mailboxes and paging zones
- Route DID calls to extensions or equipment
- Configure failover routing over backup wireless or T1 during primary circuit outages
- Change names for seat assignments and passwords for voice mailbox security
- Configure and script voicemail menus, including night messages, directions to facilities and holiday messages
- Configure attendant console connection to phone system, extension directory, special function keys and paging
- Add door or gate call boxes and door releases
- Configure unified messaging, routing voicemail and faxes to email
- Troubleshoot and resolve phone line quality issues and outages
- Troubleshoot and resolve phone hardware issues
- Troubleshoot using tone and trace, continuity testers, telephone test set
- Order wireless headsets and configure them to work with the phone system
Make physical connections to phone systems:
- Use structured cabling with patch panels using TIA/EIA-568-B standard for RJ11 and RJ14 connections
- Use 66-blocks, bridge clips and Amphenol connectors, when required
- Extend phone demarcs as required
- Pull wiring, punch down patch panels and jacks and make custom patch cables
Configure ADTRAN ATLAS 550 to share a single PRI for analog lines
- Configure extensions for fax machines and other analog phone applications
- Configure ISDN BRI for dialup modem capability
- Configure incoming lines for DIOD modems on a fax server
Telephone Hardware
- Toshiba CTX-670 & CTX-100 phone systems
- Toshiba MicroMAS and Stratagy iES16 voicemail
- Perfect Voice Pinnacle voicemail
- ADTRAN ATLAS 550 Integrated Access Device
- Cisco 2801 Router with IP Voice feature set (C2801-IPVOICEK9-M image)
- Cisco 1760-V Router with IP Voice feature set (C1700-IPVOICE-M image)