Telephony

Telecommunications Hardware

Manage orders with Local Exchange Carriers (LEC) and Competitive Local Exchange Carriers (CLEC)
Determine circuit capacity required for a facility
Order PRI circuits from a LEC or CLEC with proper specifications to connect to the phone equipment
Order and connect POTS lines to phone systems, alarm systems and other equipment
Make channel assignments on SONET ring for customer provided access, if required (see SONET in Network section)
Manage and develop upgrades to phone systems

Administer phone systems, including:

Add lines, PRI circuits, digital and analog extensions, voice mailboxes and paging zones
Route DID calls to extensions or equipment
Configure failover routing over backup wireless or T1 during primary circuit outages
Change names for seat assignments and passwords for voice mailbox security
Configure and script voicemail menus, including night messages, directions to facilities and holiday messages
Configure attendant console connection to phone system, extension directory, special function keys and paging
Add door or gate call boxes and door releases
Configure unified messaging, routing voicemail and faxes to email
Troubleshoot and resolve phone line quality issues and outages
Troubleshoot and resolve phone hardware issues
Troubleshoot using tone and trace, continuity testers, telephone test set
Order wireless headsets and configure them to work with the phone system

Make physical connections to phone systems:

Use structured cabling with patch panels using TIA/EIA-568-B standard for RJ11 and RJ14 connections
Use 66-blocks, bridge clips and Amphenol connectors, when required
Extend phone demarcs as required
Pull wiring, punch down patch panels and jacks and make custom patch cables

Configure ADTRAN ATLAS 550 to share a single PRI for analog lines

Telephone Hardware